Shipping policy

Shipping Policy

Last Updated: July 2026

At HESOYAM, we’re committed to getting your order to you as quickly and safely as possible.

Processing Time

All orders are processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, product launches, or festive seasons, processing times may be slightly longer.

Shipping Time

Our expected delivery time is 3–5 business days from the date your order is shipped.

Please note that delivery times are estimates and may vary depending on:

Your delivery location
Courier service delays
Weather or other unforeseen circumstances

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you’ll receive a confirmation email or SMS containing your tracking details so you can monitor your shipment.

Delivery Attempts

Our courier partners may make multiple delivery attempts. If a delivery cannot be completed due to an incorrect address, unavailable recipient, or other customer-related reasons, the order may be returned to us.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order. HESOYAM is not responsible for delays or failed deliveries resulting from incorrect information provided at checkout.

Delayed Deliveries

While we strive to deliver every order within the expected timeframe, delays may occasionally occur due to factors beyond our control. We appreciate your patience and understanding in such situations.