Frequently Asked Questions (FAQ)
Welcome to the Hesoyam FAQ page! We’ve answered the most common questions about our gaming apparel, gaming t-shirts, shipping, returns, and more. If you can’t find what you’re looking for, feel free to contact our support team—we’re always happy to help.
Orders
How do I place an order?
Simply browse our collection, choose your favorite gaming t-shirt or oversized t-shirt, select the appropriate size, and click Add to Cart. Proceed to checkout, enter your shipping details, select your preferred payment method, and complete your purchase. You’ll receive an order confirmation once your payment is successful.
Can I modify my order after placing it?
If your order has not entered processing, we may be able to help with changes. Contact us as soon as possible with your order details. Once production or fulfillment begins, modifications may no longer be possible.
Will I receive an order confirmation?
Yes. After placing your order, you’ll receive a confirmation email containing your order number and purchase details. If you don’t receive it within a few minutes, please check your spam or promotions folder before contacting us.
Shipping
How long does shipping take?
Our expected shipping time is 3–5 business days. Delivery timelines may vary depending on your location, courier operations, weather conditions, or public holidays. We’ll always aim to get your gaming apparel to you as quickly as possible.
Do you charge shipping fees?
Shipping charges, if applicable, are displayed during checkout before payment. Any promotional free shipping offers will also be clearly mentioned on our website whenever available.
Delivery
When will my order be delivered?
Delivery depends on your location and courier service after your order has been shipped. Most customers receive their orders within the estimated timeframe, but occasional delays beyond our control may occur.
What happens if my delivery is delayed?
While we work with reliable delivery partners, delays can occasionally happen due to weather, operational issues, or unforeseen circumstances. If your package is significantly delayed, please contact us and we’ll assist you in tracking your shipment.
Order Tracking
How can I track my order?
Once your order has been shipped, you’ll receive a tracking link via email or SMS, allowing you to monitor your package’s journey until it reaches your doorstep.
My tracking information hasn’t updated. What should I do?
Tracking updates may take some time after shipment. If there has been no update for an extended period, please contact our support team with your order number, and we’ll investigate the status with the courier.
Returns & Exchanges
What is your return policy?
We accept returns only for eligible cases as outlined in our return policy, such as damaged, defective, or incorrect products. Please review our policy carefully before requesting a return.
Can I exchange my product for another size?
Eligible size exchanges may be available depending on stock availability and our exchange policy. Please contact us promptly after receiving your order for assistance.
How do I request a return or exchange?
Contact our customer support team with your order number, clear photographs (if applicable), and a brief explanation of the issue. We’ll guide you through the next steps if your request qualifies.
Refunds
When will I receive my refund?
Once your returned item has been received and inspected, eligible refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.
Will shipping charges be refunded?
Shipping charges are generally non-refundable unless the return is due to an error on our part or another eligible circumstance covered under our policy.
Product Quality
What makes Hesoyam products different?
Hesoyam creates premium gaming streetwear inspired by gaming culture, esports, anime, and modern fashion. Our focus is on comfortable oversized fits, quality materials, and designs that gamers can proudly wear every day.
Are your gaming t-shirts made with premium materials?
Yes. We prioritize quality fabrics and reliable printing methods to ensure our oversized gaming t-shirts offer comfort, durability, and long-lasting designs when cared for properly.
Will the print fade over time?
With proper washing and care, our prints are designed to remain vibrant for a long time. Following the recommended washing instructions helps maximize the life of your gaming merchandise.
Sizing Guide
How do I choose the correct size?
Please refer to our Size Guide available on each product page before placing your order. Measuring one of your favorite t-shirts and comparing it with our size chart is the best way to find the perfect fit.
Are your oversized t-shirts true to size?
Our oversized t-shirts are designed with a relaxed fit. We recommend reviewing the measurements provided in the size guide instead of relying solely on your usual clothing size.
Washing Instructions
How should I wash my gaming apparel?
Wash your garments inside out using cold water and a mild detergent. This helps protect both the fabric and the printed design while maintaining the overall quality of your gamer clothing.
Can I use a dryer or iron the print?
For best results, air dry your clothing whenever possible. If ironing is needed, turn the garment inside out and avoid ironing directly over the printed design.
Payment Methods
What payment methods do you accept?
We accept secure online payment methods available during checkout. Available options may include UPI, credit cards, debit cards, net banking, wallets, and other supported payment services.
Is my payment information secure?
Yes. Payments are processed through secure payment gateways that use industry-standard encryption to protect your financial information during checkout.
Cash on Delivery (COD)
Do you offer Cash on Delivery?
Cash on Delivery (COD) is available if offered at checkout for your location. Availability depends on serviceability, courier coverage, and other operational factors.
Damaged or Wrong Product
What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible with your order number and clear photos of the product and packaging. We’ll review your request and assist you according to our replacement or return policy.
How long do I have to report a damaged product?
To help us resolve issues quickly, we recommend reporting damaged, defective, or incorrect products as soon as possible after delivery.
Cancellations
Can I cancel my order?
Orders may be canceled only before they enter processing or production. Once fulfillment has started, cancellation requests may no longer be possible. Contact us immediately if you need assistance.
International Shipping
Do you ship internationally?
International shipping is currently unavailable unless stated otherwise. At present, Hesoyam primarily serves customers within India. Future international shipping availability will be announced on our website.
Contact Support
How can I contact Hesoyam?
If you have any questions about your order, gaming apparel, sizing, shipping, returns, or anything else, please visit our Contact Us page or reach out using the contact information provided on our website. We’ll do our best to respond as quickly as possible.
I couldn’t find my question here. What should I do?
No problem! If your question isn’t answered above, please get in touch with the Hesoyam support team. We’re always happy to help you with your order, our gaming merchandise, or any other questions you may have.
Still Have Questions?
We’re here to help. If you need assistance with your order, our gaming t-shirts, gaming streetwear, or anything else, please don’t hesitate to contact Hesoyam. Thank you for being part of our community—we appreciate your support and look forward to delivering premium gaming apparel you’ll love.